Frequently Asked Questions
- The following travel bags meet standard carry-on requirements:
- Benedict Weekend Bag
- Taylor Duffel
- Alex Day Bag
- Walker Traveler
- The Cleland XL Duffel does not meet carry-on requirements.
Many shoulder straps are adjustable. The following bags have adjustable, removable shoulder straps:
- Benedict Weekend Bag
- Cleland XL Duffel
- Walker Traveler
- Taylor Duffel
- Alex Day Bag
- Gravely Garment Bag
- James Club Bag?
- Wynn Mail Bag
- Bo Urban Satchel
- Minor Small Upright Briefcase
- Dillard Commuter
- Torrence Briefcase
- Carlton Attache
- Runion Gun Case
- Meehan Utility Bag
- Lew Camera Bag
Magnets in money clips, money clip wallets and clutches are not known to demagnetize credit cards or damage cell phones. However, they may demagnetize hotel room keys. For safety, we recommend limiting the exposure of your cards to the magnet in your wallet/clutch by placing your cards with the magnetic strip in the furthest position from the magnet.
The cell phone pocket in all of our bags is sized to hold most phones, including iPhones, Androids and Blackberrys.
No, the bar tools pictured are not included.
Yes. For a fee of $10 we offer a blind debossing on many products.
We are a leather company at heart and pride ourselves on the beauty of our natural leathers. All of our products use leather in some fashion; however, we do offer products made of waxed canvas with leather trim.
Yes! Raindrops will not harm your bag.
If your bag gets very wet, a stain will appear. With normal use, the stain will dissipate over time. Our
#33 conditioner may also be used to rejuvenate your bag.
If your bag is exposed to salt water, a ring of salt will appear. You may take a very mild soap and water to lift the salt from the leather. With normal use, the stain should dissipate over time.
On most leathers, scratches, blemishes and markings will diminish over time. We encourage you to continue using your bag to allow the scratch to work into the leather. Our natural leathers will patina naturally and look better with wear and age.
Very rarely. These are natural full grain, full aniline leathers, which feature waxes and oils. In very rare occurrences, color transfer may occur.
Your Moore & Giles bag needs minimal care. The aging process will showcase the leather’s natural beauty. Maintenance is only required when unusual circumstances occur such as large water marks, scratches, ink marks, etc.
Yes. With time, leather will naturally distress and age. We believe that our bags become even more beautiful with wear and with age. For products using vegetable tanned leathers, such as the items in our
Legacy Collection, the leather will darken over time to a beautiful hue as it is exposed to sunlight.
Your Moore & Giles bag was created with waxes and oils with no pigment on top. You will see all of the natural characteristics of our leathers because we have not altered the surface. They are full grain, full aniline leathers, much like a wood grain.
Moore and Giles bags are designed to last a lifetime!
Our goal is to deliver your order as quickly as possible. Most orders are processed within 24 hours. Please allow 3 – 5 business days for standard shipping. All orders are shipped during normal business hours: Monday through Friday, 8 am – 5 pm EST.
Unfortunately, we are unable to ship APO or FPO at this time.
You may change your order before it ships. Please contact our customer service department at 1-800-737-0169.
Please contact our customer service team at 1-800-737-0169.
At this time, we are unable to offer pick-up or drop-off services
See a bag in person at one of the many esteemed retailers we work with across the country. Find one near you
here.
You have a variety of choices! You may purchase products through our website, mooreandgiles.com, through one of the
many esteemed retailers we work with across the country, or place an order by phone 1-800-737-0169.
Yes; shop mooreandgiles.com or call 1-800-737-0169.
Moore & Giles works with some of the best retailers in the United States. We work closely with retailers to ensure customer satisfaction and product expertise. A retailer that carries Moore & Giles products will be able to provide in-person assistance and knowledge. Find a retailer near you,
here.
If you purchased your item directly from Moore & Giles, contact our customer service department at 1-800-737-0169. If you purchased your item from a retailer, please contact the retailer for repair instructions. View our list of retailers
here.
Please contact the retailer you purchased the product from. View the list of retailers
here.
Unfortunately, we are unable to assist with products that were purchased on an auction site.
For a fee, we are able to refurbish certain products depending on the style, leather and wear. Contact our customer service department at 1-800-737-0169.
If you are not completely satisfied with your Moore & Giles purchase, you may return it for a refund or exchange within 30 days of the ship date. All returns must be unused and in original condition with the tags still attached. To return items, please follow
these instructions. Monogrammed or other personalized items cannot be returned or exchanged.
We stand behind the workmanship and integrity of our products. Moore & Giles products are made with the highest standards and rigorous quality assurance in mind. Our products are guaranteed against manufacturing and material defects resulting from normal use. If a manufacturing defect occurs in one of our products within one year of purchase, we will gladly exchange or repair the product. With time, however, leather will naturally distress. We cannot guarantee items against everyday wear and tear
Our products are guaranteed against manufacturing and material defects resulting from normal use. If a manufacturing defect occurs in one of our products within one year of purchase, we will gladly exchange or repair the product. With time, however, leather will naturally distress. We cannot guarantee items against everyday wear and tear.
We work with specialists from many different areas. Find the origins of our leathers
here. Our products are made in Central America and the United States. Each has an area of expertise and are held to the high standards that we employ.