We understand each purchase with Moore & Giles is an investment. Our leather and craftsmanship is designed to last a lifetime. If you receive your order and believe it is not the right fit, you will have 30-Calendar Days from the time of purchase to send the order back. All products purchased from our retailers can only be returned to the retailer of purchase, returns to different store locations or Moore & Giles will not be accepted.
Eligible Purchases: Items purchased on mooreandgiles.com are eligible for a return or exchange within 30-days of purchase. To be eligible for a full refund or exchange, the product must show no sign of wear and tear, have original tags, and be accompanied by a receipt of purchase. Domestic returns will be provided with a complimentary return label. International orders may be returned, but all charges are the responsibility of the customer.
Exchanges: To ensure the correct item is received, please fill out our online exchange form. We request you use the original box and shipping materials when sending back the unwanted product.
Damaged Goods: Damaged goods must be returned within 5 days of receipt.
Final Sale Items: Our gift cards, cleaning products and kits, and personalized items are all final sale.
Our furniture is carefully inspected prior to shipment, and we ask that you inspect your pieces upon delivery. We request that you refuse the shipment if you notice any damage due to transit. Please note that a 15% restocking fee will occur for returned furniture. Our handcrafted furniture is built to last a lifetime and comes with a 5 year warranty. Please do not hesitate to contact us with any questions.
All of our products are fully guaranteed against defects in materials and workmanship. Moore and Giles products are made with the highest standards and rigorous quality assurance in mind: however, our products are not indestructible. Therefore, our guarantee does not cover any product damage that may result from normal wear and tear, airline mishandling, or misuse or abuse of the product. Should your bag or accessory require repair throughout its lifetime, we offer a repair service on a case-by case bases.
Standard ground orders will be processed within 24 – 48 hours from the time of purchase. All orders ship on business days (Monday through Friday).
All expedited orders placed by 11AM EST will be serviced the same day. This includes any order that will be sent by Second Day or Overnight. Orders placed after 11AM EST will be serviced the following business day.
Personalization and gift wrapped orders may incur an additional 24 – 36 hours of processing time. If you are shipping with an expedited service, please confirm with our Customer Care team the timeline will be met.