Home > Refurbishment > Repair/Refurbishment RequestRepair/Refurbishment Request
Customer satisfaction is our primary goal. We strive to provide you with the level of quality you have come to expect from Moore & Giles. Using our complimentary refurbishment program, we can condition your bag’s leather, touch-up the edge coating, replace zipper pulls or even tighten stitches as needed. If there are other areas requiring attention, we are happy to review for possible repair. Please note, there may be an accompanying fee, which would be communicated prior to the return of your bag.
To get started, please take a moment to read through these few logistical reminders and complete the form below. We will be in touch shortly.
· Please allow 1-2 weeks for refurbishment.
· Please allow 3-4 weeks for repairs.
· Please be prepared to present proof of purchase prior to refurbishment or repairs.
· For international inquiries, please contact us 800.737.0168