We work closely with our trusted domestic material suppliers to bring each one of your made-to-order pieces to life. These suppliers, already operating at a diminished state of production due to the strain of material shortages and manpower caused by COVID-19 shutdowns and restrictions, have seen continued challenges with timelines because of the February power outages in Texas impacting foam production. As many of these facilities are still operating in a limited capacity, lead times for this critical component have extended from a few days to a few weeks to now a place of inconsistency, making firm timelines difficult to provide.
As always, it is our goal to fulfill orders as quickly as we are able. This will continue to remain our top priority along with providing beautiful, high-quality products for our customers. The current state of the supply chain prevents us not only from delivering within our ideal lead times but has also made it very difficult for us to confidently guarantee delivery dates. Please be assured that our team is working tirelessly to continue production on our orders to the fullest extent we are able. As we work through these current challenges, we will strive to be as transparent and informative as possible. We appreciate your patience as we work hard to navigate these unexpected challenges. Thank you for your understanding.
Should you have any questions or concerns, our customer service team is here to help: [email protected].