All products within our lifestyle collection come with 100% protection from manufacturing defects. If your bag is damaged, please click here for our repair form and a link to download a pre-paid return label.
Repairs generally require a lead time of 3 to 4 weeks before the bag is back in your hands. All manufacturing repairs are complimentary.
We understand the lifestyle we design for isn’t always fragile. It is likely our bags and accessories may play a part in a heroic episode or travel to remote parts of the earth. Damage incurred under these circumstances are protected but may carry a service fee…yet, depending on the story, we may offer a complimentary repair and shake your hand.